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Machine Actions Causes Solutions
The machine does not turn on. The machine is not connected to the power
source.
Connect the machine to the power source.
The co ee is not hot enough. The cups are cold. Warm the cups with hot water.
No hot water or steam is dispensed. The hole of the steam wand is clogged. Clean the hole of the steam wand using a pin.
Make sure that the machine is turned off
and has cooled before performing this ope-
ration.
Pannarello is dirty (if supplied). Clean the Pannarello.
The co ee has little crema.
(see note)
The coffee blend is unsuitable, the coffee is not
freshly roasted or the grind is too coarse.
Change co ee blend or adjust the grind as explained
in the “Co ee Grinder Adjustment” section.
The machine takes a long time to warm up
or the amount of water dispensed from the
wand is too little.
The machine circuit is obstructed by limescale
build-up.
Descale the machine.
The brew group does not come out. The brew group is out of place. Turn the machine on. Close the service door and
insert the co ee grounds drawer. The brew group
automatically returns to the initial position.
Dregdrawer is inserted. Remove the dregdrawer first, then the brew
group.
The machine grinds the co ee beans but no
co ee comes out.
(see note)
Water tank is empty. Fill the water tank and prime the circuit (section
“Using the Machine for the First Time”).
Brew group is dirty. Clean the brew group (section “Brew Group”).
Circuit is not primed. Prime the circuit (section “Using the Machine for
the First Time”).
Rare event that occurs when the machine is auto-
matically adjusting the dose.
Brew a few co ees as described in section “Saeco
Adapting System”.
The dispensing head is dirty. Clean the dispensing head.
The co ee is too weak.
(see note)
Rare event that occurs when the machine is auto-
matically adjusting the dose.
Brew a few co ees as described in section “Saeco
Adapting System”.
Co ee is brewed slowly.
(see note)
The co ee grind is too ne. Change coffee blend or adjust the grind as ex-
plained in the “Coffee Grinder Adjustment” sec-
tion.
The circuit is not primed. Prime the circuit (section “Using the Machine for
the First Time”).
The brew group is dirty. Clean the brew group (section “Brew Group”).
Co ee leaks out of the dispensing head. The dispensing head is clogged. Clean the dispensing head and its holes.
Note: These problems can be considered normal if the co ee blend has been changed or if the machine has just been installed.
In this case wait until the machine performs a self-adjusting operation as described in section “Saeco Adapting System”.
Please contact Saeco Customer Service or an authorized service center for any problems not covered in the above table or
when the suggested solutions do not solve the problem.
TROUBLESHOOTING