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Troubleshooting
If you have concerns or difficulites with your Saeco Venus, here are some possible ideas for solutions. If you
need further assistance, please contact Saeco Customer Service at 1-800-933-7876.
PROBLEM
Machine does not work.
There are coffee grounds in
the brewed coffee.
Coffee is not hot enough.
Carafe lid, carafe or machine
has an odd odor.
Machine overflowed.
Control Pad/Timer doesn’t
work; No lights work when I
turn on the coffeemaker.
One of the parts is broken
SOLUTION
Coffeemaker is not plugged in.
Check outlet (power source); Fuse may be out.
Coffee grind is too fine.
Too much coffee in the filter basket.
The carafe was not fully inserted.
Removable Internal Filter Basket Holder needs to be cleaned.
Need to have a standard paper basket filter in Internal Filter Basket Holder.
Thermal carafe needed to be preheated with hot water.
Coffeemaker needs to be decalcified.
Coffee being used was not at room temperature
Part of coffeemaker needs to be cleaned;
See “Decalcifying” for Instructions.
Hot water could not pass through the opening at the bottom of the filter
holder. Remove filter basket holder and thoroughly clean by hand. Look for
loose coffee grounds that may be blocking flow.
While pulling the thermal carafe away to take a cup of coffee, too much
water stayed in the brewing chamber and spilt over the top; Insert carafe
and continue brewing cycle.
Too much water in reservoir.
The material encasing the control pad is splashproof, not waterproof. If the
control pad has water inside it, it may cause a temporary delay until it dries
out. The buttons would not work and the lights on the clock go out.
Unplug the machine and let dry several hours.
Contact Saeco Customer Service at 1-800-933-7876.
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