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TROUBLESHOOTING
PROBLEMS CAUSES SOLUTIONS
The machine does not turn on. The machine is not connected to the
power source.
Connect the machine to the power
source.
The plug has not been plugged into the
back of the machine.
Insert the plug into the machine’s power
socket.
Hot water or steam is not
dispensed.
The hole of the steam spout is clogged. Clean the hole of the steam spout using a
pin.
Coffee has little crema. The coffee blend is unsuitable or coffee
is not freshly roasted.
Change coffee blend.
SBS system knob turned towards the
left
Turn the SBS system knob to the right
The
Brew Group does not come
out.
The Brew Group is out of place.
Turn the machine on. Close the service
door. The
Brew Group is automatically
placed in the correct position.
Coffee grounds drawer is inserted. 5HPRYHWKHJURXQGVGUDZHU¿UVWWKHQWKH
Brew Group.
Coffee is not brewed. Water tank is empty. Fill the water tank and prime the circuit
again.
Brew group is dirty.
Clean the
Brew Group.
Coffee is brewed slowly. &RIIHHLVWRR¿QH Change coffee blend.
Decrease the dose.
Brew group dirty.
Clean the
Brew Group.
Coffee leaks out of the dispensing
head.
Dispensing head is clogged. Clean the dispensing holes with a soft
cloth.
Please contact the service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.