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Troubleshooting
Should a problem occur, you may be able to find an answer in the
text below. If the text proves unhelpful or if you require further
information, please contact Consumer Service.
1. The coffee is too weak.
Check the following:
• the pod is placed properly in the Pod Holder.You may need
to lightly press it down into the holder.
• you have selected the correct button according to the number
of ounces and strength desired. Use one coffee pod for either
one 5-ounce, bold European serving, or an 8-ounce serving
of American-style coffee.
• you are using a fresh coffee pod.
2. The coffee is too strong.
Check that you have selected the correct button. Use the
8-ounce button for less robust coffee.
3. There is less water than normal used during brew cycle.
• Tank may be empty. Refill and brew again.
• Descale appliance. See “Descaling,” page 12.
4. Water drips from the coffee maker.
Note: Some water may drip between cycles, this is normal.
If dripping seems excessive, check the following:
• the Pod Holder must be placed properly within the Pod Cham-
ber and the Lever locked into position.
• the Water Tank must not be filled above the ‘MAX’ line.
• the Pod Holder may be clogged. Rinse under tap water to
unclog the screen. If necessary, you may also use a scrubbing
brush or a pin to unclog holes.
• the pod must be properly placed so it sits evenly in the holder.
Lightly tap it down into the holder. See Figure 9.
• some water droplets on your countertop are normal and may
be caused by the filling and replacing of the Water Tank.
FIGURE 12
correct incorrect
JVPM1B-609 8/18/04 4:40 PM Page 13