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troubleshooting
PROBLEM SOLUTION
The refrigerator does not
work at all or it does not
chill sufficiently.
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping
air from circulating?
The food in the fridge is
frozen.
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of
the fridge? Try moving those items into the body of the fridge instead of
keeping them in the CoolSelect Duo™ drawer.
You hear unusual noises
or sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping
air from circulating?
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and
occurs because various accessories are contracting or expanding in
relation to the temperature of the refrigerator interior.
The front corners
and sides of the
appliance are hot
and condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the front
corners of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave
the door open for a long time.
Ice is not dispensing.
• Did you wait for 12 hours after installation of the water supply line before
making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is
set to Cubed or Crushed.
• Is there any ice blocked within the ice storage unit?
• Is the freezer temperature too warm? Try setting the freezer temperature
lower.
You can hear water
bubbling in the
refrigerator.
• This is normal. The bubbling comes from the refrigerant coolant liquid
circulating through the refrigerator.
There is a bad smell in
the refrigerator.
• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so
that it is airtight.
• Clean out your freezer periodically and throw away any spoiled or
suspect food.
Frost forms on the walls
of the freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate
freely.
• Allow sufficient space between the foods stored for efficient air
circulation.
• Is the freezer door closed properly?
Water dispenser is not
functioning.
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
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