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Before contacting the after-sales service, perform the following simple checks. They may save you the
time and expense of an unnecessary call.
Problem Explanation/Solution
The fridge/freezer is not operating at ◆ Check that the fridge/freezer is correctly plugged in.
all and the light does not come on
◆ Check that the wall outlet is switched on and working correctly.
when you open the refrigerator door
Food in the freezer does not freeze ◆
Is the temperature set correctly? If ice cream in the freezer is too soft,
correctly turn the temperature dial towards COLDER; if it is too hard, turn the dial
towards COLD.
◆ Is the room temperature too high? Is the appliance exposed to
direct sunlight or a source of heat? Change its position if possible.
Food freezes in the refrigerator ◆
Is the temperature set to COLDER? Turn the temperature dial towards
COLD.
◆ Is the room temperature too low? If it is very low, the thermostatic
controls may function incorrectly. Increase the temperature in the room
or move the fridge/freezer to another position.
The fridge/freezer makes unusual ◆ Check that the fridge/freezer is installed on a level, stable surface
noises with sufficient space around it; adjust the front feet if necessary
(see page 6 for further details).
◆ Are there any objects behind or under the fridge/freezer?
◆ Is the noise coming from the compressor or does it sound like
running water (refrigerant circulating)? These noises are normal.
There is a bad smell in the ◆ Is an item of food going bad?
refrigerator or freezer
◆ Is all food stored in sealed containers or covered?
◆ Has dew developed in the vegetable bin? Clean and dry the bin.
◆ Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
◆ Clean the bio-deodoriser (refer to page 12).
Dew develops in the refrigerator ◆ Have you left the door open for a long time?
◆ Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
◆ Have you stored food or liquids in a container without a cover?
Leave all food and liquids to cool before placing them in the
refrigerator and keep them covered.
Frost develops in the freezer ◆ Have you left the door open for a long time?
◆ Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
◆ Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
◆ Have you left enough room for the air to circulate? Space the food
out as evenly as possible.
The rear or sides of the fridge/ ◆ Is the room temperature too high or is the fridge/freezer exposed to a
freezer are warm direct source of heat, causing the fridge/freezer to operate intensively?
Move the fridge/freezer to a better position if possible.
◆ Is there an excessively high humidity level in the room? Move the
fridge/freezer to a better position if possible.
If you cannot solve the problem, note:
◆
The nature of the problem and any warranty information
◆
The type and model indicated on the centre of the fridge/freezer
Then contact your local dealer or nearest Samsung after-sales service.
GB
Problems and Solutions
SR-28/29/42/43/ENG 18-12-59 15:30 Page 14