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TROUBLESHOOTING
Is the COOK/REHEAT button pressed while the unit is in keeping warm mode?
Is power supply cord plugged in properly or has any power failure occurred?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or
heating element?
Is the rice stirred thoroughly after cooking?
Is the correct menu selected?
Is power supply cord plugged in properly or has any power failure occurred?
Is the inner lid attached properly?
Are there any foreign objects between the Inner Pot and inner lid, or between
the Inner Pot and Outer Lid seal?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or
heating element?
Is the rice stirred thoroughly after cooking?
Is the correct menu selected?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or
heating element?
Is the correct menu selected?
Is rice washed thoroughly before cooking?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or
heating element?
Is the correct menu selected?
Is power supply cord plugged in properly or has any power failure occurred?
Are there any foreign objects sticking to the outer Inner Pot, sensor or
heating element?
Is the rice stirred thoroughly after cooking?
Is rice washed thoroughly before cooking?
Is power supply cord plugged in properly or has any power failure occurred?
Is the rice kept warm over 12 hours?
Is the inner lid attached properly?
Is the cold rice kept warm or cold rice added?
Are there any foreign objects between the Inner Pot and inner lid, or between
the Inner Pot and Outer Lid seal?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or heating
element?
Is the correct menu selected?
Is rice washed thoroughly before cooking?
Is the inner lid attached properly?
Are there any foreign objects between the Inner Pot and inner lid, or between
the Inner Pot and Outer Lid seal?
Is the water quantity correct?
Is the correct menu selected?
Is the inner lid attached properly?
Are there any foreign objects between the Inner Pot and inner lid, or between
the Inner Pot and Outer Lid seal?
Is the water quantity correct?
Are there any foreign objects sticking to the outer Inner Pot, sensor or heating
element?
Is the correct menu selected?
Is power supply cord plugged in properly or has any power failure occurred?
Is the timer set properly?
Is power supply cord plugged in properly or has any power failure occurred?
The clicking sound is caused by the unit adjusting power usage. It is not a
malfunction.
Water droplets remaining on the outside of the Inner Pot or the inner wall
of the main body may cause noise during cooking. It is not a malfunction.
10, 11
8
9
6, 9, 13
10
10, 11
8
9
9, 13
9
6, 9, 13
10
10, 11
9
6, 9, 13
10, 11
9
9
6, 9, 13
10, 11
8
6, 9, 13
10
9
8
10
9
12
9, 13
9
6, 9, 13
10, 11
9
9
9, 13
9
10, 11
9
9, 13
9
6, 9 , 13
10, 11
8
11
8
9
9
Rice does not
cook.
Rice is hard or
undercooked.
Rice is soft or
sticky.
Rice is
scorched.
Rice cooking
takes too long.
While using the
Keep Warm
function, the
rice becomes
hard, discolored
or develops an
odor.
Water boils
over during
cooking.
Steam comes
out from
around the
Outer Lid.
Rice cooking does
not complete at
the preset time.
The control buttons
won’t work.
There is some
noise during
cooking.
Symptom Possible Cause
Reference Page #
Check the following before requesting services.