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Troubleshooting
What should I do if the power indicator (Green) lights but my computer screen stays
blank?
Follow these steps:
1 Press and hold the power button for more than four seconds to check that the power indicator goes out. Then turn on your
computer again.
2 If your computer screen still stays blank, unplug the AC adapter, remove the battery pack, and leave the computer for
about a minute. Then reinstall the battery pack, plug in the AC adapter, and turn on the computer again.
What should I do if my computer or software stops responding?
❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application
window.
❑ If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Shut Down to turn off your computer.
❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button
and Shut Down.
If the Windows Security window appears, click Shut Down.
!
Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data.
❑ If your computer still does not turn off, press and hold the power button until the computer turns off.
❑ Remove the AC adapter and battery pack.
❑ Try reinstalling the software.
❑ Contact the software publisher or designated provider for technical support.