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INFRARED CHEESE MELTER SERVICE
OWNER’S MANUAL 1186531 REV 2 (09/11) PAGE 19 OF 24
SERVICE
WARNING
ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED TECHNICIAN WHO IS
EXPERIENCED IN, AND KNOWLEDGEABLE WITH, THE OPERATION OF COMMERCIAL COOKING
EQUIPMENT. TO ASSURE YOUR CONFIDENCE, CONTACT YOUR AUTHORIZED SERVICE AGENCY FOR
RELIABLE SERVICE, DEPENDABLE ADVICE OR OTHER ASSISTANCE, AND FOR GENUINE FACTORY
PARTS.
NOTICE
INSTALLATION OF OTHER THAN GENUINE SOUTHBEND PARTS WILL VOID THE WARRANTY ON THIS
EQUIPMENT.
The serial plate is located under the cheese melter bottom drip pan at the front, toward the left (see Figure 1 on page
3).
Replacement parts (including parts not listed in this manual) may be ordered either through a Southbend Authorized
Parts Distributor or a Southbend Authorized Service Agency. When ordering parts, please supply the Model Number,
Serial Number, Part Number, and Part Description.
TROUBLESHOOTING
Problem Look for -
– Not enough heat – Low pressure in gas supply
– Restriction in gas piping and/or valves
– Misalignment of burner orifice tube
– Clogged burner orifice
– Incorrect burner orifice
– Too much heat – Incorrect orifices
– Defective or incorrectly set pressure regulator
– Burner flame fluttering or has excessive blue haze – Obstruction of combustion-air intake on rear of cheese melter
– Exhaust gases blocked by objects sitting on top of cheese
melter
– Low pressure in gas supply
– Misalignment of orifice tube
– Burner flame popping – Cracked or loose ceramic
– Slow (or no) burner ignition – Pilot flame out of adjustment
– Pilot alignment out of adjustment
– Thermocouple not in pilot flame (for units with the flame-failure
option)
– Pilot outage – Pilot flame out of adjustment
– Draft condition
– Pilot orifice clogged
– Incorrect pilot orifice
– Thermocouple not in pilot flame (for units with the flame-failure
option)