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Q: Does the Merlin C777 Card support voice calls, fax and/or text messaging?
A: Voice calls, fax and text messaging are not supported.
Q: Which applications are well suited for use with the Merlin C777 Card and the
improved upload speeds?
A: See the following table.
Consumer Business Applications
√ √ Email – Send large files faster
√ √ Internet/Intranet Access
√ √ Video Conferencing and Surveillance
√ Real-time Media Streaming
√ Online Gaming
√ Corporate Server (using VPN) Access
√ Online Field Service Systems
√ Healthcare/Insurance, sending
images
√ √ GPS enablement for “locate &
search”
Getting Started
Q: Can anyone that purchases a Mobile Broadband device download and install the
necessary software to use the Merlin C777 card?
A: A user must have the latest version of the Operating Systems that were stated above
and a notebook with administrative rights. If this is your personal notebook, you should
not experience a problem with administrative rights. If this is your company notebook
and you experience a problem downloading and installing software, please contact your
IT department to validate you have administrative rights to your notebook.
Q: Does the user of the Merlin C777 card need to do anything before they insert
the device into their notebook and begin the installation and activation
process?
A: The user will need to be sure this device has been set-up on their Sprint account and to
download the Sprint SmartView software from the CD that was provided with the device
before inserting the C777.
Q: If Sprint SmartView is already installed on my Windows computer, should I
remove it before initiating software installation and activation?
A: Sprint recommends you remove any previous versions of the Sprint SmartView software
from your computer before inserting the Merlin C777 device the first time. Follow these
steps:
1. On your Windows computer, go to Start > Settings > Control Panel >
Add/Remove Programs > Sprint Mobile Broadband (Novatel).
2. Click Remove.
3. Reboot your computer.
4. Install Sprint SmartView software from the CD that came with the device.