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Page 40 Powder Hopper Loaders
10 Technical Assistance
10-1 Contact Information for Technical Assistance
Parts Department
Call toll-free 7am–5pm CST
[
800
]
423-3183 or call
[262]
641-8610, Fax [262] 641-8653
The ACS Customer Service Group will provide your company with genuine OEM quality parts
manufactured to engineering design specifications, which will maximize your equipment’s performance
and efficiency. To assist in expediting your phone or fax order, please have the model and serial
number of your unit when you contact us. A customer replacement parts list is included in this manual
for your convenience. ACS welcomes inquiries on all your parts needs and is dedicated to providing
excellent customer service.
Service Department
Call toll-free 8am–5pm CST
[
800
]
423-3183 or call
[262]
641-8610
Emergencies after 5pm CST, call
[
847
]
439-5655
We have a qualified service department ready to help. Service contracts are available for most of our
products. www.acscustomerservice.com
Sales Department
Call
[262]
641-8610 Monday–Friday, 8am–5pm CST
Our products are sold by a worldwide network of independent sales representatives. Contact our Sales
Department for the name of the sales representative nearest you.
Contract Department
Call
[262]
641-8610 Monday–Friday, 8am–5pm CST
Let us install your system. The Contract Department offers any or all of these services: project planning;
system packages including drawings; equipment, labor, and construction materials; and union or non-
union installations.
10-2 Returned Material Policy
10-2-1 Credit Returns
1. Prior to the return of any material authorization must be
given by the manufacturer. A RMA number will be assigned
for the equipment to be returned.
2. Reason for requesting the return must be given.