9
Problem Possible cause Suggested solution
Thechocolatedoes
not cover the tiers
completely
Thefountainisnot
level
Ensure that the fountain and tiers
are level.
Notenoughchocolate Makesurethatthereis750gof
chocolateand¾cupCanolaoil.
Thechocolateisnot
hot enough
Make sure that chocolate and oil are
warm enough. Chocolate should be
approximately60°C.
Notenoughoil Make sure that the oil has been added.
Ifstillthickaddanother1tablespoon
oil at a time until chocolate has
thinned.
Chocolate is flowing
unevenly and is not
sheeting
Thechocolateisnot
hot enough
Turnthedialbackto‘warmup’for5
minutesthenturnbackto‘chocflow’.
Thereisadraft
hitting the chocolate
Fountainmustbeindoorsandaway
fromanybreeze.Closewindows.
Chocolate has stopped
flowing
Foodstuckinbase
of fountain
Turnmachineoffandunplug.Pour
excesschocolateintoabowlandcheck
for lumps of food. Separate parts and
removefood.Reassembleunitand
replace chocolate.
Chocolate has gone very
hard during melting
Chocolate has
burnt/seized
Ifchocolatehasseizedduringthe
melting,ithasbecometoohot.The
chocolate will become grainy and firm
up. It will look like a dull, thick paste.
Chocolate must be thrown away and
start again.
Thereisawhitefilm
around the base of the
chocolate
Thereisnothingwrongwiththe
chocolate,itisjustfromthechurning
process that happens when the
chocolate is cycled through the unit.
Troubleshooting