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Trouble Shooting Guide (continued)
Problem Possible cause What to do
Not enough froth when
frothing milk (con’t).
Type of milk. Try skim milk or fat-reduced
milk as these make
frothing easier.
The milk is making bubbles Ensure that the froth
rather than frothing. attachment is correctly positioned
on the steam nozzle.
The tip of the steam nozzle or
frothing attachment is positioned
just below the surface of the milk.
Filter holder is blocked. Clean out the filter thoroughly
by holding it under running water
and dry OR Run water through the
filter with no coffee.
Build up of coffee grinds Wipe over brewing head area and
on brewing head. filter holder with a damp cloth.
Type of coffee being use. Experiment with different
brands of coffee.
Appliance has not been rinsed Run a reservoir full of water
properly after descaling. through the machine before
making another coffee.
No water in reservoir. Fill the water reservoir.
Water reservoir not correctly Replace the water reservoir
positioned. firmly into the unit.
Coffee old or too dry, pump Use freshly ground espresso coffee.
does not build up enough
pressure.
Brewing filter may be blocked. Remove filter holder and clean
brewing head.
Machine blocked by scale See “Descaling the espresso
build up. machine” pg 17.
Difficult to insert the
filter holder.
Uneven cup filling.
Espresso tastes burnt.
Pump makes an unusually
loud noise.
Espresso machine does not
operate.
Please contact Sunbeam directly on Freecall 1800 025 059, if this guide does not solve
your query. We have experienced staff on hand to assist, Monday to Friday.