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Should you experience any difficulties with
your appliance, please contact our customer
service line for advice on 1300 881 861 in
Australia, or 0800 786 232 in New Zealand.
Alternatively, you can send a written claim to
Sunbeam at the address listed below. Upon
receipt of your claim, Sunbeam will seek to
resolve your difficulties or, if the appliance is
defective, advise you on how to arrange for it
to be repaired.
Your Sunbeam 12 Month REPAIR Guarantee
naturally does not cover misuse or improper
handling, and normal wear and tear. Similarly,
your 12 Month REPAIR Guarantee does not
cover freight or any other costs incurred in
making a claim.
It will be at the discretion of Sunbeam whether
to repair or replace any appliance that develops
a malfunction during the REPAIR Guarantee
period. Sunbeam is by no means obliged to
replace any appliance if it can be repaired.
If the appliance is irreparable due to any
claimed defect caused by faulty workmanship
or material, then Sunbeam will replace the
appliance.
Prior to any repairs being undertaken, a
purchase receipt must be provided as proof of
purchase. Sunbeam will not be responsible for
the cost of transport to and from any Sunbeam
authorized service centre, or any insurance
costs associated with this transport. Similarly
Sunbeam will not be responsible for any
damage or loss that occurs during transit to or
from any Sunbeam authorized service centre
for reasons not related to the malfunction.
The benefits given to you by this guarantee are
in addition to your other rights and remedies
under any laws which relate to the appliance.
Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law and under the New Zealand Consumer
Guarantees Act.
In Australia you are entitled to a replacement
or refund for a major failure and for
compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality
and the failure does amount
to a major failure.
Should your appliance require repair or service
after the guarantee period, contact your
nearest Sunbeam service centre.
For a complete list of Sunbeam’s authorised
service centres visit our website or call:
Australia
www.sunbeam.com.au
1300 881 861
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
New Zealand
www.sunbeam.co.nz
0800 786 232
26 Vestey Drive, Mt Wellington
Auckland, New Zealand
In the unlikely event that this appliance develops any malfunction
within 12 months of purchase due to faulty materials or
manufacture, we will REPAIR it for you free of charge.
12 Month Repair Guarantee