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6-1 Tandberg Viking FS-1600 Series NAS Hardware User Manual
6. Troubleshooting
6.1. Before Calling Tandberg Data Technical
Support
If you have a technical problem with your Viking FS-1600 Series NAS
appliance, follow these recommendations before contacting Tandberg Data
Technical Support:
• Make sure that your FS-1600 Series NAS appliance is connected
correctly to a grounded AC outlet that is supplying power.
• If a peripheral device, such as a keyboard or mouse, does not
appear to work, make sure that all cables are plugged in securely
and plugged into the correct port or jack.
• If you have recently installed hardware or software, make sure that
you have installed it following the instructions provided with it.
Please refer to the manufacturer’s documentation and technical
support resources.
• If you have “how to” questions about using a program, see:
o The program’s online Help
o The program’s documentation
o Your operating system’s documentation
o The software or hardware manufacturer’s Web site
• Have your client ID, serial number (located on the side or back of
your case), and order number available, along with a detailed
description of your issue, including the exact text of any error
messages, and the steps you have taken.
• Make sure that your FS-1600 Series NAS appliance is nearby at the
time of your call. The technician may have you follow appropriate
troubleshooting steps.
• Consider using Tandberg Data’s online technical support. Tandberg
Data’s Web site has FAQs, tips, and other technical help. You can
also use the Web site to e-mail Technical Support. For more
information, visit Tandberg Data’s web site at www.tandberg.com.sg.