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Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these Items first:
Is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped?
Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
• Are the burner caps properly aligned and seated in the burner
bases (Sealed Surface Burners)?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow of
gas?
• Are the Wok pilot ports clogged?
• Is the spark igniter sparking (Surface Burners and Wok)?
• Is there flame on the Wok pilot burner?
DATA RATING PLATE
Cooktop Models:
The data rating plate shows the model and serial numbers of
your Cooktop. It is located on the underside of the Cooktop
chassis near the gas inlet connection and electric power cord.
SERVICE
INFORMATION
Serial Number
______________________________
Date of Purchase
______________________________
Dealer’s Name
______________________________
Dealer’s Phone Number
______________________________
Service Center's Name
______________________________
Service Center's Phone Number
Also, enter this information on the
Product Registration Form included
with this product, then mail it to the
indicated address.
— Thank You.
SECTION SEVEN: BEFORE CALLING FOR SERVICE
BEFORE CALLING FOR SERVICE
CUSTOMER SERVICE:
800/735-4328
or see our website:
www.thermador.com
WOK MODEL:
The data rating plate shows the model and serial numbers of
your Wok. It is located on the bottom of the unit.
Product Rating Label Location – Cooktop Model
Front
Front Bottom
Regulator supplied with unit must be attached by installer.
➞
Data Plate
All installer supplied parts must conform to local codes.