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Cool-Edge Griddle with Backstop Use and Care Guide
LIMITED ONE YEAR WARRANTY
Warranty: This Toastmaster
®
product is warranted to be free from defects in materials or workmanship for a period of
(1) year from the original purchase date. This product warranty covers only the original consumer purchaser of the
product.
Warranty Coverage: This warranty is void if the product has been damaged by accident in shipment, unreasonable
use, misuse, neglect, improper service, commercial use, repairs by unauthorized personnel, normal wear and tear,
improper assembly, installation or maintenance abuse or other causes not arising out of defects in materials or
workmanship. This warranty is effective only if the product is purchased and operated in the USA, and does not extend
to any units which have been used in violation of written instructions furnished with the product or to units which have
been altered or modified or to damage to products or parts thereof which have had the serial number removed,
altered, defaced or rendered illegible.
Implied Warranties: ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION
TO ONE (1) YEAR FROM THE DATE OF PURCHASE. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Warranty Performance: During the above one-year warranty period, a product with a defect will be either repaired or
replaced with a reconditioned comparable model (at our option) when the product is returned to the Repair Center, or
the purchase price refunded. The repaired or replacement product will be in warranty for the balance of the one-year
warranty period and an additional one-month period. No charge will be made for such repair or replacement.
Service and Repair: Should the appliance malfunction, you should first call toll-free 1 (800) 947-3744 between the hours
of 9:00 am and 5:00 pm Central Standard Time and ask for CONSUMER SERVICE stating that you are a consumer with
a problem. Please refer to model number TG21W, TG21WL or TG21WCAN when you call.
In-Warranty Service (USA): For an appliance covered under the warranty period, no charge is made for service or
postage. Call for return authorization (1 800 947-3744).
Out-of Warranty Service: A flat rate charge by model is made for out-of-warranty service. Include $12.00 (U.S.) for
return shipping and handling. We will notify you by mail of the amount of the charge for service and require you to pay
in advance for the repair or replacement.
For Products Purchased in the USA, but Used in Canada: You may return the product insured, packaged with
sufficient protection, and postage and insurance prepaid to the USA address listed below. Please note that all customs
duty / brokerage fees, if any, must be paid by you and we will require you to pay the cost of customs duty /
brokerage fees to us in advance of our performing any service.
Risk During Shipment: We cannot assume responsibility for loss or damage during incoming shipment. For your
protection, carefully package the product for shipment and insure it with the carrier. Be sure to enclose the following
items with your appliance: any accessories related to your problem, your full return address and daytime phone
number, a note describing the problem you experienced, a copy of your sales receipt or other proof of purchase to
determine warranty status. C.O.D. shipments cannot be accepted.
Limitation of Remedies: No representative or person is authorized to assume for us any other liability in connection
with the sale of our products. There shall be no claims for defects or failure of performance or product failure under
any theory of tort, contract or commercial law including, but not limited to negligence, gross negligence, strict liability,
breach of warranty and breach of contract. Repair, replacement or refund shall be the sole remedy of the purchaser
under this warranty, and in no event shall we be liable for any incidental or consequential damages, losses or
expenses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Legal Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state.
© 2003 Toastmaster Inc. P/N 61004Rev03/03
All Rights Reserved Printed in China
To return the appliance,ship to:
Salton Inc.
Attn: Repair Center
708 South Missouri Street
Macon, MO 63552
Email: consumer_relations@toastmaster.com
www.Toastmaster.com
To contact us,please write to or call:
Salton Inc.
P. O. Box 6916
Columbia, MO 65205-6916
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