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13.
Symptom
Cooked rice is
too dry or not
completely
cooked.
Possible Solutions
Before cooking, make sure you add enough
water to the Inner Pot for the total amount
of raw rice added.
After cooking, add
1
⁄4 cup water and set on COOK.
Check between the Inner Pot and Heating
Plate/Thermostat Assembly for any foreign
substances. Be sure the area is clean.
Cooked rice is
too watery.
Before cooking, make sure you don’t add too
much water to the Inner Pot for the total
amount of raw rice added.
Check between the Inner Pot and Heating
Plate/Thermostat Assembly for any foreign
substances. Be sure the area is clean.
Make sure the cooking cycle is not interrupted.
If the Power Cord is unplugged, the unit will not
operate and the rice will not cook.
Rice is scorched.
Check between the Inner Pot and Heating
Plate/Thermostat Assembly for any foreign
substances. Be sure the area is clean.
Be sure to wash the Inner Pot after each use.
Be careful not to add easily-scorched ingredients
such as sugar, to the recipe before cooking.
Steam escapes
between Glass
Lid and Inner
Pot during
cooking.
Check between the Glass Lid and Inner Pot for
foreign substances, including rice kernels that
may prevent the Glass Lid from closing all the
way. Be sure the area is clean.
If none of these Trouble Shooting solutions are successful, contact
our Consumer Service Dept. at 800-947-3744 for further advice.
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