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Something not working
Maintenance must only be carried out by a competent/qualified person.
Do not
try to alter/modify
the appliance yourself, as this could be dangerous.
We recommend that your appliance has an annual gas safety check carried out by our approved
service organisation.
Please carry out the following checks on your appliance before calling a Service Engineer. It may
be that the problem is a simple one that you can solve yourself without the expense of a service
call.
In-guarantee customers should make sure that the checks have been made as the engineer
will make a charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Problem Possible solution
Check that there is not a problem with your gas supply. You
can do this by making sure the other gas appliances such as
central heating or gas fires are working.
The battery may need replacing.
The grill and oven do not work.
If you have checked the above:
Allow the appliance to cool for a couple of hours. The
appliance should now be working normally.
Check that the appliance is correctly installed and is level. The oven is not cooking evenly.
Check that the recommended temperatures and shelf positions
are being used.
Check that the recommended temperatures and shelf positions
are being used. Be prepared to adjust the temperature up or
down slightly to achieve the results you want.
The oven temperature is too
high or too low.
Refer to the main oven section.
Ensure the burner parts have been placed correctly.
The battery may need replacing.
The hob burners will not light.
Check that there is not a problem with your gas supply. You
can do this by making sure the other gas appliances such as
central heating or gas fires are working.
The flame colour is
orange/yellow.
Due to the design of the burner the flame can appear to be
orange/yellow (flame disturbance) in certain areas of the
burner this is a natural occurrence.