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9
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Tricity Bendix Service Force Centre by telephoning:-
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For further details please see the accompanying Customer Care Booklet.
Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date
For general enquiries concerning your Tricity Bendix appliance or for further information on Tricity Bendix
products, please contact our Customer Care Department by letter or telephone as follows:-
Customer Care Department
Tricity Bendix
55-77 High Street
Slough
Berkshire
SLI IDZ
08705 950 950 *
* calls to this number may be recorded for training purposes.
12
Standard guarantee conditions
We, Tricity Bendix, undertake that if within 12 months of the date of the purchase this Tricity Bendix appliance
or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our
option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the manufacturerÕs
instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not
authorised by us.
All service work under this guarantee must be undertaken by a Tricity Bendix Service Force Centre. Any
appliance or defective part replaced shall become the CompanyÕs property.
This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or
removable parts of glass or plastic.
Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the
European Community (EC) or European Free Trade Area.
Appliances found to be in use within a commercial environment, plus those which are subject to rental
agreements.
Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home
subject to the following qualifications:
The guarantee starts from the date you first purchased your product.
The guarantee is for the same period and to the same extent for labour and parts as exists in the new country
of use for this brand or range of products.
This guarantee relates to you and cannot be transferred to another user.
Your new home is within the European Community (EC) or European Free Trade Area.
The product is installed and used in accordance with our instructions and is only used domestically, i.e. a
normal household.
The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service Organisation is aware of your move and able to look
after you and your appliances.
France Senlis +33 (0)3 44 62 28 28
Germany NŸrnberg +49 (0)911 323 2600
Italy Pordenone +39 (0)1678 47053
Sweden Stockholm +46 (0)20 78 77 50
UK Slough +44 (0)1735 219898
GUARANTEE CONDITIONS