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Product Care
Product Care
Service Information Warranty
If service is required, call your dealer or authorized service agency. The
name of the authorized service agency can be obtained from the dealer
or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range at (888) 845-4641 or
write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
The serial number and model number for your oven is located on the
identification plate mounted on the top left side of the oven door
opening under the control panel.
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your cooktop can be
found by looking under the unit.
Model No. ___________________ Serial No. ________________________
Date of Purchase __________________ Date Installed ________________
Dealer’s Name __________________________________________________
Address ________________________________________________________
________________________________________________________________
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
BUILT-IN ELECTRIC COOKTOP WARRANTY
THREE YEAR FULL WARRANTY
Built-in electric cooktops and all of their component parts, except as detailed below*†, are warranted
to be free from defective materials or workmanship in normal residential use for a period of three (3) year
from the date of original retail purchase or closing date for new construction, whichever period is longer.
Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be
defective during the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic
defects in materials or workmanship (such as scratches on stainless steel, paint/porcelain blemishes,
etc.) for a period of ninety (90) days from the date of original retail purchase or closing date for new
construction, whichever period is longer. Any defects must be reported to the selling dealer within
ninety (90) days from date of original retail purchase. Viking Range, LLC uses high quality processes
and materials available to produce all color finishes. However, slight color variation may be noticed
because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen
lighting, product locations, and other factors. Therefore, this warranty does not apply to color variation
attributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty
applies to applications where use of the product extends beyond normal residential use, but the
warranty period for products used in such applications is ninety (90) days. Examples of applications
covered by this warranty are bed and breakfasts, fire stations, private clubs, churches, yachts, etc.
Under this “Residential Plus” warranty, the product, its components and accessories are warranted to
be free from defective material or workmanship for a period of ninety (90) days from the date of
original retail purchase. This warranty excludes use of the product in all commercial locations such as
restaurants, food service locations and institutional food service locations.
LIMITED LIFETIME WARRANTY
During the life of the product, any stainless steel parts found to be defective in material or workmanship will
be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including
labor. This warranty excludes surface corrosion or rust, scratches, discoloration, water or atmospheric
conditions, or cleaning practices which are part of normal residential use.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty and applies to products purchased and located
in the United States, Canada, Mexico, and the Caribbean (excluding Cuba, Dominican Republic, and
Haiti). Products must be purchased in the country where service is requested. If the product or one of its
component parts contains a defect or malfunction during the full warranty period after a reasonable number
of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund
or replacement of the product or its component part or parts. Replacement of a component part includes
its free installation, except as specified under the limited warranty. Under the terms of this warranty, service
must be performed by a factory authorized Viking Range, LLC service agent or representative. Service will
be provided during normal business hours, and labor performed at overtime or premium rates shall not be
covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,
providing proof of purchase upon request, and making the appliance reasonably accessible for service. The
return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return
the Owner Registration Card so that Viking Range, LLC can contact you should any question of safety arise
which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting
from abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence,
natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper
installation, improper operation, or repair or service of the product by anyone other than an authorized
Viking Range, LLC service agency or representative. This warranty does not apply to commercial usage.