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Service Information
If your oven should fail to operate, check to see whether the
circuit breaker is open or the fuse is blown.
If service is required, call your Viking dealer or authorized service
agency. The name of the authorized service agency can be
obtained from the Viking dealer or distributor in your area.
When you call for service, have the following information readily
available:
• Model number
• Serial number
• Date of purchase
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are
unable to obtain the name of an authorized service agency, or
if you continue to have service problems, contact Viking
Range Corporation at 1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need
it if service is ever required. The serial number and model
number for your oven is located on the identification plate
mounted on the top left side of the oven door opening under the
control panel.
Model Number _______________ Serial Number____________
Date of Purchase ______________ Date Installed ____________
Dealer's Name _________________________________________
Address _______________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
This manual should remain with the oven for future reference.
Product Care
Warranty
PROFESSIONAL SERIES
BUILT-IN ELECTRIC OVENS WARRANTY
T
HREE YEAR FULL WARRANTY
B
uilt-in electric ovens and all of their component parts, except as detailed below*†, are warranted to be
f
ree from defective materials or workmanship in normal residential use for a period of three (3) years from
t
he date of original retail purchase or closing date for new construction, whichever period is longer. Viking
R
ange Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to
b
e defective during the warranty period.
*
FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from
c
osmetic
d
efects in materials or workmanship (such as scratches on stainless steel,
p
aint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail
p
urchase or closing date for new construction, whichever period is longer. Any defects must be
r
eported to the selling dealer within ninety (90) days from date of original retail purchase.
V
iking Range Corporation uses high quality processes and materials available to produce all
c
olor finishes. However, slight color variation may be noticed because of the inherent
d
ifferences in painted parts and porcelain parts as well as differences in kitchen lighting,
p
roduct locations, and other factors. Therefore, this warranty does not apply to color variation
a
ttributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full
warranty applies to applications where use of the product extends beyond normal residential
use, but the warranty period for products used in such applications is ninety (90) days.
Examples of applications covered by this warranty are bed and breakfasts, fire stations, private
clubs, churches, yachts, etc. Under this "Residential Plus" warranty, the product, its
components and accessories are warranted to be free from defective material or workmanship
for a period of ninety (90) days from the date of original retail purchase. This warranty excludes
use of the product in all commercial locations such as restaurants, food service locations and
institutional food service locations.
FIVE YEAR LIMITED WARRANTY ON BURNERS
Any surface bake element, broil element or convection cook element which fails due to defective materials
or workmanship (excluding cosmetic failures) in normal household use during the fourth through fifth year
from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with
the owner paying all other costs, including labor. This does not include ignition systems, burner bases, etc.
TEN YEAR LIMITED WARRANTY ON PORCELAIN
Any porcelain oven or porcelain inner door panel which rusts through due to defective materials or
workmanship in normal household use during the fourth through the tenth year from the date of original
retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all
other costs, including labor.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty and applies to products purchased and located in
the United States and Canada. Products must be purchased in the country where service is requested. If
the product or one of its component parts contains a defect or malfunction during the full warranty period
after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is
entitled to either a refund or replacement of the product or its component part or parts. Replacement of a
component part includes its free installation, except as specified under the limited warranty. Under the
terms of this warranty, service must be performed by a factory authorized Viking Range Corporation
service agent or representative. Service will be provided during normal business hours, and labor
performed at overtime or premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,
providing proof of purchase upon request, and making the appliance reasonably accessible for service.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however,
return the Owner Registration Card so that Viking Range Corporation can contact you should any question
of safety arise which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from
abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper
installation, improper operation, or repair or service of the product by anyone other than an authorized
Viking Range Corporation service agency or representative. This warranty does not apply to commercial
usage.