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Limited Warranty
Vita-Mix
®
Corporation warrants your Commercial Vita-Mix machine to be free from
defects in materials and workmanship for a period of three years from the date of
purchase when used in accordance with the accompanying instruction booklet.
Provisions of this limited warranty are void if your Vita-Mix machine has been
subjected to obvious abuse, negligence, accident, alteration, or failure to follow
operating instructions, or product exposure to abnormal or extreme conditions.
Cosmetic changes such as discoloration of parts of the product in the hands of the
user or the effects of the use of abrasive cleaners will not be warranted or considered
defects. The cleaning or removal of food products along with any damage caused by
allowing them to build up is not covered by this limited warranty. Warranty is void if
the Vita-Mix machine is put into a sound reduction chamber that does not allow proper
cooling.
In the event your Vita-Mix machine needs service or repair covered by the terms of this
warranty, please call the V
ita-Mix Corporation for shipping instructions. The Vita-Mix
machine must be sent in original or sufficient packaging.
This limited warranty is in lieu of any other warranty expressed or implied. No
representative or any other person is authorized to make any other warranty or to
assume any liability not strictly in accordance with the foregoing. This limited warranty
gives you specific legal rights which may vary from state to state. Proof of purchase
may be required to prove date of purchase.
Outside the United States and Canada, other warranties may apply. Call or check
with your Vita-Mix Distributor for details or telephone the Vita-Mix International Division
at +1.440.782.2450 or email international@vitamix.com.
In case of shipping damage, notify the shipper or carrier immediately. Outside the
United States and Canada, contact your local Vita-Mix Distributor.
PLEASE NOTE: The Service Contract outlined in the following paragraphs applies
only to customers in the United States and Canada. Customers in all other countries
should contact their local Vita-Mix
®
Distributor for service details.
This Vita-Mix machine includes a 1-Year Service Contract effective from date of
purchase. In the event your machine should need parts or repairs covered under this
Service Contract, call Vita-Mix Customer Service immediately for instructions. Proof of
date of purchase may be required. This does not cover abuse, misuse, tampering,
improper installation or extreme conditions.
The Vita-Mix Service Contract includes the following:
1. One extra drive socket – to facilitate simple repairs and prevent down time – is
included and packaged with each machine.
2. Additional drivers and accelerator tool, unless defective, are not covered.
NOTE:
to determine if you have a defective part, please order a replacement part through
Vita-Mix Customer Service and, when the new part arrives, return the old part in the
same packaging. Vita-Mix will inspect the returned part and, if defective, issue a
refund for the price of the new part. A part will be considered defective if no abuse
or neglect was involved with its break. Non-defective parts sent to Vita-Mix for
inspection will not be returned if deemed unusable. Service Contract covers
functionality of the machine but not abuse or lack of recommended maintenance.
3. In the Continental United States, sender pays freight one way to V
ita-Mix
Corporation. The Vita-Mix Corporation will pay UPS ground freight charges to
return the machine to the sender. Sender pays costs for special shipping requests.
Outside the Continental United States, other service contracts may apply.
Before returning this product for any reason, including repair, please first contact
our
Customer Service Department. In the US and Canada, call 800-4DRINK4
(800-437-4654) or 440-235-0214 to receive a “RETURN AUTHORIZATION”
NUMBER. Any return without a “Return Authorization” Number will not be
processed and will be returned to sender.
Outside the United States, contact
your local Vita-Mix Distributor.
NOTE: Within the United States, Limited Warranty and Service Contract are honored
directly through the Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs
can be performed by any CFESA service center. For machines sold in the United
States, call V
ita-Mix: 800-4DRINK4 (800-437-4654) or 440-235-0214. If you live outside
the United States or Canada, contact your local Vita-Mix Distributor, or telephone the
V
ita-Mix International Division at +1.440.782.2450 or email international@vitamix.com
for a distributor in your country.