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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
Heat does not come on
when the thermostat is
turned on
1. Not plugged in.
2. Problem with thermostat. (Call for service)
3. Circuit breaker tripped.
4. Loose wiring connection. (Call for service)
5. Pilot burner not lit. (Call for service)
6. Problem with gas valve (Call for service)
Pilot burner will not light
1. Manual gas valve not turned on.
2. Obstructed pilot orifice. (Call for service)
3. Pilot gas turned off at automatic pilot. (Call for service)
4. Problem with automatic pilot valve. (Call for service)
Pilot burner will not stay
lit
1. Problem with thermocouple. (Call for service)
2. Thermocouple not hot enough. (Call for service)
3. Obstructed or wrong size pilot orifice. (Call for service)
4. Gas supply not purged of air. (Call for service)
5. Air blowing pilot out. (Call for service)
6. Problem with automatic pilot valve (Call for service)
Fat appears to smoke
excessively
1. Temperature set too high.
2. Moisture in food may be turning into steam
Food sticks to griddle or
burned around edges or
contains dark specs
1. Temperature set too high.
2. Griddle surface requires cleaning and/or seasoning.
3. Surface under food not covered with enough cooking oil.
Food under-cooked inside
1. Temperature set too high.
2. Food not cooked for long enough time.
Food tastes greasy or has
objectionable off-flavor
1. Food itself may have off-flavor.
2. Food stored improperly before cooking.
3. Too much griddle fat used.
4. Temperature set too low.
Noticeable build-up of
gum on griddle
1. Temperature set too high.
2. Griddle surface needs cleaning and/or seasoning.
3. Too much griddle fat used.