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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
Heat does not come on
when power switch is
turned ON
1. Thermostat set too low. Turn to higher setting
2. High limit cutoff switch is tripped – depress reset button.
3. If power switch is not illuminated. Check breaker panel.
4. If power switch is not illuminated, check if main power
supply is disconnected (Call for service).
5. Problem with heating element, thermostat or power
switch. (Call for service)
Heat does not come on
when thermostat is turned
ON
1. Power switch not in the ON position.
2. High limit cutoff switch is tripped – depress reset button.
3. Power not supplied to unit. Check breaker panel.
4. Main power supply disconnected (Call for service).
5. Problem with heating element, thermostat or power
switch. (Call for service)
Unit will not lock or
remain in the raised
position.
1. Lift by lower handle only. Do not squeeze upper and lower
handles together when raising.
2. Not raising high enough. Unit will only lock at the 47˚ and
90˚ position.
3. Problem with locking mechanism or handles (Call for
service)
Unit will not lower from
the raised or locked
position
1. Lift slightly (to take weight off) then squeeze the upper
and lower handles together while lowering the unit.
2. Problem with locking mechanism (Call for service)
Unit will not raise from the
cooking or lowered
position
1. Problem with locking mechanism (Call for service)
Food under-cooked
1. Temperature set too low.
2. Food not cooked for long enough time.
3. Cooking surface not touching or partially touching food
when in the lowered position. Tension springs need to be
adjusted (Call for service)
Food over-cooked
1. Temperature set too high.
2. Food cooked for too long of a time.
3. Cooking surface pressing down too hard when in the
lowered position. Tension springs need to be adjusted
(Call for service)
Food is being crushed
1. Cooking surface pressing down too hard when in the
lowered position. Tension springs need to be adjusted
(Call for service)
Food sticks to cooking
surface
1. Temperature set too high or too low.
2. Cooking surface needs to be cleaned.
3. Cooking surface not covered with enough cooking oil.