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L5613E 11/13 West Bend
®
, a Brand of Focus Products Group International, LLC.
Printed in China
PRODUCT WARRANTY
Appliance 1 Year Limited Warranty
Focus Products Group International, LLC (“the Company”) warrants this appliance from failures
in the material and workmanship for one (1) year from the date of original purchase with proof
of purchase, provided that the appliance is operated and maintained in conformity with the
Instruction Manual. Any failed part of the appliance will be repaired or replaced without charge
at the Company’s discretion. This warranty applies to indoor household use only.
This warranty does not cover any damage, including discoloration, to any non-stick surface of
the appliance. This warranty is null and void, as determined solely by the Company, if the
appliance is damaged through accident, misuse, abuse, negligence, scratching, or if the
appliance is altered in any way.
THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, OR
OTHERWISE, WHICH ARE HEREBY EXCLUDED. IN NO EVENT SHALL THE COMPANY
BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL,
FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT OF OR IN CONNECTION
WITH THIS APPLIANCE.
If you think the appliance has failed or requires service within its warranty period, please
contact the Customer Care Department at (866) 290-1851, or e-mail us at
customercare@focuspg.com
. A receipt proving the original purchase date will be required for
all warranty claims, hand written receipts are not accepted. You may also be required to
return the appliance for inspection and evaluation. Return shipping costs are not refundable.
The Company is not responsible for returns lost in transit.
Valid only in USA and Canada
REPLACEMENT PARTS
Replacement parts, if available, may be ordered directly from the Company several ways.
Order online at www.westbend.com
, e-mail customercare@focuspg.com, over the phone by
calling (866)290-1851, or by writing to:
Focus Products Group International, LLC.
Attn: Customer Care Dept.
P. O. Box 2780
West Bend, WI 53095
To order with a check or money order, please first contact Customer Care for an order total.
Mail your payment along with a letter stating the model or catalog number of your appliance,
which can be found on the bottom or back of the appliance, a description of the part or parts
you are ordering, and the quantity you would like. Your check should be made payable to
Focus Products Group International, LLC.
Your state/province’s sales tax and a shipping fee will be added to your total charge. Please
allow two weeks for processing and delivery.
This manual contains important and helpful information regarding the safe use and care of your
product. For future reference, attach dated sales receipt for warranty proof of purchase and
record the following information:
Date purchased or received as gift: _______________________________________________
Where purchased and price, if known: _____________________________________________
Item number and Date Code (shown bottom/back of product):___________________________