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TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the blender still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE POSSIBLE CAUSE
Liquid is leaking from
bottom of jar
Gasket is either missing or
not in place correctly
Appliance does not
turn on
Appliance is not plugged in
Mixture in blender
does not seem to be
blending
Not enough liquid in mixture
being blended or too much
ice
Herbs or bread are
sticking to sides of
blender and not getting
chopped
Blending jar or blade are not
dry
Jar separates from
jar base when being
removed from blender.
Liquid spills onto
counter
Jar was twisted when being
removed from base of
blender
POSSIBLE REMEDY
Check that jar is assembled
correctly
Check that appliance is
plugged into a working outlet
Turn the blender off and use a
rubber spatula to redistribute
the food, add some liquid and
PULSE the mixture to aid in the
blending process
Always make sure that the jar,
the blade are dry
When removing jar from
blender base, simply lift up, do
not twist
TROUBLESHOOTING & WARRANTY
LIMITED WARRANTY
Westinghouse brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this product should
be directed to W Appliance Co. at
1 (855)
855-0294 from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the product will be free from defects in material,
parts and workmanship for the period designated for
this product. The warranty commences the day the
product is purchased and covers up to a period of
1 year (12 months) for labor/1 year (12 months) for
parts (manufacturing defects only)/carry in service.
W Appliance Co. agrees that it will, at its option,
replace the defective product with either a new or
remanufactured blender equivalent to your original
purchase during the warranty period.
Exclusions: This warranty does not apply to the
below:
1. If the appearance or exterior of
the product has been damaged or
defaced, altered or modied in design
or construction.
2. If the product original serial number
has been altered or removed or cannot
be readily determined.
3. If there is damaged due to power line
surge, user damage to the AC power
cord or connection to improper
voltage source.
4. If damage is due to general misuse,
accidents or acts of God.
5. If repair attempts are done by
unauthorized service agents, use of
parts other than genuine parts or parts
obtained from persons other than
authorized service companies.
6. On units that have been transferred
from the original owner.
7. On products that have been purchased
as refurbished, like new, second-hand,
in a “As-Is” or “Final Sale” terms.
8. To products used in a commercial or
rental setting.
9. To products used in settings other than
ordinary household use or used other
than in accordance with the provided
instructions.
10. To damages for service calls for
improper installations.
11. To glass parts and accessory items
that are included with the unit.
12. Transportation and shipping costs
associated with the replacement of
the unit.
13. Food loss for loss due to product
failure or delay in service, repair or
replacement.
14. Service calls to instruct you how to use
your blender.
15. Service calls to repair or replace the
house fuse, reset the circuit breaker or
correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CUSTOMER; W Appliance Co. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT, EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW. ANY IMPLIED WARRANTY
OF MERCHANTABILITY OF FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS
LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specic legal rights and you
may also have other rights which vary from state to
state.
Obtaining Service: To obtain service, product
literature, supplies or accessories please call
1 (855) 855-0294 to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of
the problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work
properly in all environmental conditions, and makes no warranty
and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or tness for a
particular purpose other than the purpose identied within this
user’s manual. W Appliance Co. has made every effort to ensure
that this user’s manual is accurate and disclaims liability for any
inaccuracies or omissions that may have occurred. Information
in this user’s manual is subject to change without notice and
does not represent a commitment on the part of W Appliance
Co.. W Appliance Co. reserves the right to make improvements
to this user’s manual and/or to the products described in this
user’s manual at any time without notice. If you nd information
in this manual that is incorrect, misleading, or incomplete, please
contact us at 1- 855-855-0294.
W Appliance Co.,
New York, NY 10018