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ASSISTANCE OR SERVICE
If you need assistance or service in U.S.A.
Call the Whirlpool Customer Interaction Center toll-free at
1-800-253-1301. Our consultants are available to assist you.
When calling: Please know the purchase date, and the complete
model and serial number of your appliance. This information will
help us better respond to your request.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Installation information
■ Use and maintenance procedures
■ Accessory and repair parts sales
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■ Referrals to local dealers, service companies, and repair parts
distributors
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the designated service company in your area, you can
also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting specifi-
cations used to build every new Whirlpool appliance.
To locate factory-authorized parts in your area, call our Customer
Interaction Center telephone number, your nearest authorized
service center, or 1-800-442-1111.
For further assistance
If you need further assistance, you can write to Whirlpool with any
questions or concerns at:
Customer Interaction Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you need assistance or service in Canada
For product related questions, please call the Whirlpool Canada
Inc. Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. – 6:00 p.m. (EST).
Saturday 8:30 a.m. – 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■ Referrals to local dealers
For parts, accessories and service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada, Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacing a halogen lamp
Turn off the range hood and allow the halogen lamps to cool.
Replace bulb using a tissue to handle bulb, or wearing cotton
gloves. Do not touch bulb with bare fingers.
If new lights do not operate, make sure the lamps are inserted
correctly before calling service.
1. Disconnect power.
2. Use a flat bladed screwdriver and gently pry the light cover
loose.
3. Remove the lamp and replace with a 12-volt, 20W maximum,
halogen lamp made for a G-4 base.
4. Replace the light cover.
5. Reconnect power.
Accessories
Replacement Charcoal Filter........Part Number 4396850