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IF YOU NEED ASSISTANCE OR SERVICE
Performance problems often result from little things you can fix without tools. Please read
through the chart below before calling for service on your appliance.
1. BEFORE CALLING FOR ASSISTANCE…
Listed in this chart are the most common problems consumers run into with their appliances.
Please read through this and see if it can solve your problem.
PROBLEM
Your refrigerator
will not operate
The lights do not
work
You hear unfamiliar
sounds or a
rattling/jingling
noise
There is water in
the defrost pan
The motor seems
to run too much
CHECK THE FOLLOWING
Is the power supply cord firmly plugged into a live circuit with
proper voltage?
Has a household fuse or circuit breaker blown/tripped?
Is the Temperature Control set to the OFF position?
Is the power supply cord firmly plugged into a live circuit with
proper voltage?
Has a household fuse or circuit breaker blown/tripped?
Is a bulb burned out?
Is something on top of or behind the refrigerator?
Some new sounds are normal. See “Understanding the sounds you
may hear” section.
This is normal on hot, muggy days. Make sure the refrigerator is
level so the pan does not overflow.
Are the condenser coils dirty?
Has the door been open often? Has a large amount of food been
added at one time? The motor naturally runs longer in these cases.
Is the room hot? If the room is too warm, the motor runs longer to
keep the unit cool.
2. IF THE PROBLEM IS NOT DUE TO ONE
OF THE ITEMS LISTED IN
STEP 1
†
…
Contact the dealer from whom you
purchased the unit or a Whirlpool
designated service company.
3.IF YOU NEED REPLACEMENT
PARTS
†
…
Look for quality replacement parts whenev-
er you need a replacement part for your
Whirlpool appliance.
To locate replacement parts in your area,
contact the dealer from whom you pur-
chased the unit or a Whirlpool designated
service company.
†
When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. (See page 2.) This
information will help us respond properly
to your request.
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