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■ Is there a water filter installed on the refrigerator?
Grey or dark discoloration in ice indicates that the water
filtration system needs additional flushing. Run additional
water through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gallons or 6 to 7
minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
■ Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way, see
“The doors will not close completely” later in this section.
■ Is the ice bin or bucket installed correctly?
For models with an interior ice bin, push the ice bin in all the
way. If the ice bin does not go in all the way, it may not be put
in straight. Pull it out and try again. For models with an ice
bucket, the bucket should set level on the freezer door. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. Refer to the “Ice Maker and Storage Bin/Bucket”
section.
■ Has the wrong ice been added to the bin or bucket?
Use only cubes produced by the current ice maker. If other
cubes have been added, remove all cubes and check to see
that none have become stuck in the delivery chute.
■ Has the ice frozen in the ice bin or bucket?
Shake the ice bin or bucket to separate cubes. If cubes do
not separate, empty bin or bucket and wait 24 hours for ice to
restock.
■ Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice bucket completely.
Allow 24 hours for the ice maker to restock. Do not try to
remove the melted ice with a sharp object. You could damage
the ice bucket.
■ Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic utensil. Do
not use anything sharp to remove the ice. You could cause
damage.
■ Is there ice in the bucket?
See “The ice maker is not producing ice” earlier in this
section.
■ Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when the arm
is held in too long. Wait three minutes for dispenser motor to
reset before using again. (For future use, take large amounts
of ice directly from the ice bin or bucket, so that the dispenser
arm is not held in too long.)
The water dispenser will not operate properly
■ Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way, see
“The doors will not close completely” later in this section.
■ Has the water system not filled?
The water system needs to be filled the first time it is used.
Depress the water dispenser bar with a large container until
you draw two or three quarts (1.9 to 2.8 L) of water. Discard
water. Refer to the “Water and Ice Dispensers” section for
further instructions on filling the water system.
■ Is the water shut-off valve not turned on or the water line
connected at the source?
Check to be sure the water shut-off valve is turned on and the
water source is connected to the refrigerator. Refer to the
“Connecting the Refrigerator to a Water Source” section for
directions.
■ Is the water shut-off valve clogged or incorrectly
installed?
Refer to the “Connecting the Refrigerator to a Water Source”
section. If clogging or installation is not a problem, call for
service or contact a plumber.
■ Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.
■ Is there a water filter installed on the refrigerator?
The filter may be clogged or incorrectly installed. First, check
the filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
■ Is the glass not being held under the ice dispenser long
enough, causing the ice to spill?
Hold the container under the ice chute for two to three
seconds after releasing the dispenser lever. A small amount
of ice may dispense after the lever is released.
■ Is the glass not being held under the water dispenser long
enough, causing water to drip?
Hold the container under the water dispenser two to three
seconds after releasing the dispenser lever. Water may
continue to dispense during this time.
■ Is an ice cube stuck in the chute and holding the trap
door open?
Remove the cube.
■ Is there a water filter installed on the refrigerator?
The water filtration system may have air in the lines, causing
water to drip. Additional flushing may help clear air from the
lines. Normal dispenser use should flush air from the lines
within 24 to 72 hours.
The dispenser water is not cool enough
■ Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.
■ Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
■ Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first
glass of water.
The divider between the two compartments is warm
■ The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
■ Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator.
Remove any objects from in front of the air vents. Refer to the
“Ensuring Proper Air Circulation” section for the location of air
vents.