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If You Need Assistance Or
Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
YOU
what to do if you still need assistance or service. When calling an authorized Whirlpool* service com-
pany for help or calling for service, please provide a detailed descrrption of the problem, your appliance’s
complete model and serial numbers and the purchase date. (See page 2.) This information will help
US
respond properly to your request.
I. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuit breaker tripped.
breaker.
The Refrigerator Control is not
Set Refrigerator Control to a numbered
set correctly.
setting. (See page 7.)
Unfamiliar
There is something on top of or
Remove item from on top of or behind
sounds or a
behind the refrigerator.
the refrigerator.
rattling/jingling
The sounds are normal.
noise
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may hear” on page 12.)
There is water in This is normal in hot, muggy
Make sure the refrigerator is level so the
the defrost pan weather. The pan may even be
pan does not overflow.
half full.
The lights do not A household fuse has blown or Replace household fuse or reset circuit
work
circuit breaker tripped.
breaker.
The power supply cord is not
Firmly plug power cord into a live circuit
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
The bulb is burned out. Replace bulb. (See page 11.)
The motor The condenser coils are dirty. Clean the coils. (See page 14.)
seems to run too
much
It is hot outside or in the room. On hot days, or if the room is too warm,
the motor naturally runs longer.
Thedoorhasbeenopened Open the door as few times as possible.
frequently.
A large amount of food has
The motor will run longer in order to cool
been put in at one time.
down the interior when food is added.
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