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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live
circuit with proper voltage? (See page 4.)
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Is the Refrigerator Control ON?
If there is a rattling or jingling noise or
unfamiliar sounds:
l
Is something on top of or behind the refrigerator
making noise when the refrigerator is running?
l
New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, or
defrost water draining in the defrost pan.
If your ice maker will not operate:
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Has the freezer had enough time to get cold?
With a new refrigerator, this might take overnight.
l
Is the signal arm ON.. in the down position?
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Is the water valve turned on? Is water getting to
the ice maker?
If there is water in the defrost pan:
l
This is normal in hot, muggy weather. The pan
can even be half full. Make sure the refrigerator is
level so the pan does not overflow.
If the light does not work:
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Is the power supply cord plugged into a live
circuit with proper voltage? (See page 4.)
If a bulb is burned out:
l
See instructions for changing light bulbs on
page 8. Use appliance bulbs only.
If the motor seems to run too much:
l
Is the condenser free of dust and lint?
l
On hot days, or if the room is warm, the motor
naturally runs longer.
l
If the door has been opened a lot, or if a large
amount of food has been put in, the motor will
run longer to cool down the interior.
Remember:
Motor running time depends on different things:
number of door openings, amount of food stored,
temperature of the room, setting of the controls.
Your new refrigerator may be larger than your
old one so it has more space to be cooled. It also
has a regular freezer instead of a frozen food com-
partment. All this means better refrigeration and
may require more running time than your old one.
2. If the problem is not due to one of the
above items:..
Contact the dealer from whom you purchased the
unit, or an authorized WhirlpoolSM service
company.
3. If you need FSP@ replacement parts:..
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
contact the dealer from whom you purchased the
unit, or an authorized WhirlpoolSM service
company.
‘When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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