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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling an
authorized Whirlpool service company for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Your
refrigerator
will not
operate
Unfamiliar
sounds or
a rattling/
jingling
noise
POSSIBLE CAUSE
SOLUTION
The power supply cord is not
Firmly plug power cord into a live circuit
plugged into a live circuit
with proper voltage. (See page 5.)
with proper voltage.
A household fuse has blown
Replace household fuse or reset circuit
or circuit breaker tripped.
breaker.
The Refrigerator Control is
Set Refrigerator Control to a numbered
not set correctly.
setting. (See page 7.)
There is something on top of
Remove item from on top of or behind
or behind the refrigerator.
the refrigerator.
The sounds are normal.
New features on your new refrigerator
make new sounds. (See “Understand-
ing the sounds you may hear” on
page 12.)
There is
water in the
defrost pan
The light
does not
work
The motor
seems to
run
too much
This is normal in hot, muggy
weather. The pan may even
be half full.
A household fuse has blown
or circuit breaker tripped.
The power supply cord is
not plugged into a live
circuit with proper voltage.
The bulb is burned out.
The condenser coils are
dirty.
It is hot outside or in the
room.
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time.
Make sure the refrigerator is level so
the pan does not overflow.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 11.)
Clean the coils (See page 14.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as pos-
sible.
The motor will run longer in order to
cool down the interior when food is
added.
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