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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling an
authorized Whirlpool service company for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Your refrigera- The power supply cord is not
Firmly plug power cord into a live
tor will not
plugged into a live circuit
circuit with proper voltage. (See
operate with proper voltage.
paw 5.)
A household fuse has blown
Replace household fuse or reset
or circuit breaker tripped.
circuit breaker.
The Refrigerator Control is
Set Refrigerator Control to a num-
not set correctly.
bered setting. (See page 7.)
Unfamiliar
There is something on top of Remove item from on top of or
sounds or a
or behind the refrigerator.
behind the refrigerator.
rattling/jingling
noise
The sounds are normal.
New features on your new refrigera-
tor make new sounds. (See “Under-
standing the sounds you may hear’
on page 17.)
There is water
in the defrost
pan
The lights do
not work
This is normal in hot, muggy
weather. The pan may even
be half full.
A household fuse has blown
or circuit breaker tripped.
Make sure the refrigerator is level so
the pan does not overflow.
Replace household fuse or reset
circuit breaker.
The power supply cord is not
plugged into a live circuit
with proper voltage.
The bulb is burned out.
Firmly plug power cord into a live
circuit with proper voltage. (See
we 5.)
Replace bulb. (See page 16.)
The ice maker
will not
The freezer has not had Allow the freezer time to get cold-
enouah time to aet cold. this could take overnight.
operate
The signal arm is in the OFF
(up) position.
Push signal arm down to the ON
position. (See page 13.)
The water valve is turned off. Turn the water valve on.