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If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
YOU
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s
COmplete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuil breaker tripped. breaker.
The Refrigerator Control is not
Set Refrigerator Control to a numbered
set correctly. setting. (See page 7.)
Unfamiliar
There is something on top of or
Remove item from on top of or behind
sounds or a
behind the refrigerator. the refrigerator.
rattling/jingling
The sounds are normal.
noise
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may heat-” on page 17.)
There is water in
This is normal in hot, muggy Make sure the refrigerator is level so the
the defrost pan
weather. The pan may even be pan does not overflow.
half full.
The lights do not
A household fuse has blown or Replace household fuse or reset circuit
work
circuit breaker tripped.
breaker.
The power supply cord is not Firmly plug power cord into a live circuit
plugged into a live circuit with with proper voltage. (See page 5.)
proper voltage.
The bulb is burned out.
Replace bulb. (See page 16.)
The ice maker
The freezer has not had enough Allow the freezer time to get cold-this
will not operate
time to get cold.
could take overnight.
The signal arm is in the OFF
Push signal arm down to the ON
(up) position.
position. (See page 13.)
The water valve is turned off.
Turn the water valve on.
Water is not getting to the ice
Check the water line for clogs or leaks.
maker.
The motor
The condenser coils are dirty.
Clean the coils (See page 19.)
seems to run too
much
It is hot outside or in the room.
On hot days, or if the room is too warm,
the motor naturally runs longer.
The door is opened frequently.
Open the door as few times as possible.
A large amount of food has
The motor will run longer in order to cool
been put in at one time.
down the interior when food is added.