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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
c
PROBLEM
The t reezer
stops running
Food items do
not freeze
Property
POSSIBLE CAUSE
SOLUTION
The power cord in not plugged
Firmly plug the power cord into a live
into a live circuit with the
circuit with the proper voltage.
proper voltage.
A household fuse has blown or
Replace fuse or reset circuit breaker.
circuit breaker has tripped.
The local power has failed. Wait for power to be restored.
The Temperature Control is Set the Temperature Control to a
set to OFF. numbered setting.
Air circulation is blocked. Food Rearrange food. Allow room for the air
is not arranged properly. to circulate around the food.
The door is opened too often. Avoid opening the door frequently.
The freezer is not property See ‘Installing Your Freezer” on
installed. pages 5-6.
Temperature Control is not set
Set the Temperature Control to the
Properly.
proper position for your room condi-
tions. (See “Setting the temperature
control” on page 7.)
You hear
noises by the
freezer
The freezer is not leveled
properly.
Gas expansion in the
evaporator.
Adjust the rear leveling legs so the
freezer is property leveled. (See
‘Completing the installation” on page 6.)
This is normal on very humid days.
There Is Relative humidity in room is
This is normal on very humid days.
humidity in the too high.
freezer
L
12