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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for
assistance...
Performance problems often result
from little things you can find and fix
yourself without tools of any kind.
if nothing operates:
l
Is the cooktop wired correctly to a
live circuit with the proper voltage?
(See “Installation Instructions:‘)
l
Have you checked your home’s
main fuses or circuit breaker box?
if surface units will not operate
or seem to cook too slow:
l
Have you checked your home’s
main fuses or circuit breaker box?
l
Is the surface unit control knob
turned to a setting other than OFF?
l
Are you using the proper cook-
ware? See page 6.
l
Do the control knobs turn?
if surface unit control knob(s)
will not turn:
l
Did you push in before trying to turn?
if cooking results aren’t what
you expected:
l
Is the cooktop level?
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe
from a reliable source?
l
Do the cooking utensils have
smooth, flat bottoms and fit the sur-
face unit being used?
l
Are you allowing time for a longer
warm-up and cool-down?
See the
Cooklng Guide
for more infor-
mation on cooking problems and
how to solve them.
2. If you need
assistance%.
Call Whirlpool COOL-LINE@ serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-SOO-25313Ol
and talk with one of our trained Con-
sultants. The Consultants can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your
area.
3. If you need service?..
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE@ Serv-
ice Companies.
TECH-CARE service
technicians are trained to fulfill the
product warranty and provide after-
warranty service, anywhere in the
United States. To locate TECH-CARE
service in your area, call our COOL-
LINE service assistance telephone
number (see Step 2) or look in your
telephone directory Yellow Pages
under:
10