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If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little things
you con find and fix yourself wlthout tools of any kind.
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live circurt
with the proper voltage7 [See page 4 )
l
Hove you checked your home’s maln fuses or clrcult
breaker box?
l
Is the Temperature Control turned ON?
If there is a mttling or jingling noise, or other un-
familiar sounds:
l
Is something on top or behind the refrigerator mak-
ing noise when the refrigerator
IS
running?
l
New features on your new refrigerator make new
sounds. Vou may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water draining into the defrost pan
If your ice maker will not operate:
l
Has the freezer hod enough time to get cold? With a
new refrigerator, this might take overnight.
l
Is the signal arm ON...in the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
l
In hot, muggy weather, this
IS
normal. The pan con
even be half full. Make sure the refrigerator is level so
the pan doesn’t overflow.
If the lights are not working:
l
Hove you checked your home’s man fuses or circuit
breaker box?
l
Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4 )
If a bulb is burned out:
l
Seeinstructionsforchanglng lightbulbsonpage7
Use appliance bulbs only
If the motor seems to run too much:
l
Is the condenser, behind the base gnlle, free of dust
and lint?
l
On hot days, or if the room
IS
worm, the motor natu-
rally runs longer.
l
If the door has been opened a lot, or if a large
amount of food has been put in, the motor
WIII
run
longer to cool down the interior.
Remember:
Motor running time depends on dif-
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls
And, your new refrigerator may be larger than your
old one so it has more space to be cooled It also has
a regular freezer instead of a frozen food comport-
ment. All this means better refrigeration and may re-
quire more running time than your old one.
2. If you need assistance*...
Call Whirlpool COOL-LINE@service assistance
telephone number. Dial free from:
Continental U.S. . . . . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants The Con-
sultant con instruct you in how to obtain satrsfactory
operation from your appliance or, if service IS neces-
sary. recommend o qualified service company in
your urea
r 2
franchised TECH-CARE@
TKi+fl 01
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
7-Ecu-CARE
warranty and provide
after-warranty service,
FRANCHISED SERVICE
1
anywhere in the United
States. To locate TECH-
CARE sen.ice In your area, call our COOL-LINE sewice
assistance telephone number [see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES- HOUSEHOLDS ELECTRICAL APPLIANCES-
MAJOR- SERVICE h REPAIR
OR
MAJOR- REPAIRING 6 PARTS
WHIRLPOOL APPLIANCES WHIALPOOL APPLIANCES
FRANCtilSED TECH-CARE SEI~VICE FRANCHISEOTECH.CARE SERVICE
3.
Lf you need service*...
Whirlpool hos CI no-
tionwide network of
SERVICE COMPA,%‘IES SERVICE COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123
Maple
999~9999 I23 Maple 999-9999
OR
WASHING MACHINES.DRYERS
6 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDlECH-CARE SERVICE
SERVICE COMPANIES
XYZSERVICE CO
123
Mapie
999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants. or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
*If you must call or write, please provide: model
number, serial number, date of purchase. and a com-
plete description of the problem. This information
IS
needed in order to better respond to your request for
assistance
0
FSP IS o reglsiered trademark of WhIrlpool
Corporotlon for quallty parts Look for this symbol
of quollty whenever you need o replacement pori
FSP
for your Whirlpool appliance FSP replacement
patis wll 111 right and work right because they ore
c3
made to the some exoctlng speclflcollons used
to build every new WhIrlpool appliance