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If you need service or assistance,
we suggest you follow these five steps:
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1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If electrlclfy goes off:
Learn how long power will be off by calling the
power company.
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If service is to be interrupted 24 hours or less, keep
freezer closed. Most food will stay frozen.
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If service is to be interrupted longer than 24 hours,
do this:
1. Remove all unfrozen food and store in a frozen
food locker OR...
2. Place 2 Ibs. (0.9 kg) of dry ice in freezer for every cu.
ft of freezer space. This will keep frozen foods for 2
to 4 days. Wear gloves to protect,your hands from
dry ice burns.
3. If neither food locker storage or dry ice is avail-
able, use or can perishable food at once
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The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food still
contains ice crystals, it may be safely refrozen, al-
though the quality and flavor may be affected. Use
this food as soon as convenient. If the condition of
the food is poor or is in any way questionable, it is
wise to dispose of it.
If freezer stops running:
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Check fuse box or circuit breaker.
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Check electric company for a power failure.
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Be sure Temperature Control is turned ON.
If motor seems to run too long
1. If large amounts of unfrozen food have been put
into the freezer, motor will run longer
2. On hot summer days or if room is hot, motor will run
longer to provide correct amount of cooling.
If freezer feels warm
During normal operating conditions the freezer
transfers heat removed from food packages and air
space to the outside room air The freezer cabinet
may feel warm.
If frost builds up on the trim strip around top of
cabinet
1. Check the fit of the lid to make sure it is sealing. With
the lid closed, press down firmly on the edges or at the
center of the lid. This pressure will cause the flexible lid
to fit flat against the cabinet and seal.
2. Do not open or close the lid by grasping a corner
Use the handle.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service assist-
ance telephone number. Dial free from any-
where in the U.S.:
I-800-253-1301
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in
your area.
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Check to see if power cord is plugged into the
outlet.
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