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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your refrigerator will not operate:
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Is the power supply cord plugged into a live
circuit with proper voltage? (See page 4.)
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Have you checked your home’s main fuses or
circuit breaker box?
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Is the Refrigerator Control ON?
If there is a rattling or jingling noise or
unfamiliar sounds:
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Is something on top of or behind the refrigerator
making noise when the refrigerator is running?
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New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, or
defrost water draining in the defrost pan.
If your ice maker will not operate:
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Has the freezer had enough time to get cold?
With a new refrigerator, this might take overnight.
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Is the signal arm ON.. in the down position?
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Is the water valve turned on? Is water getting to
the ice maker?
If there is water in the defrost pan:
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This is normal in hot, muggy weather. The pan
can even be half full. Make sure the refrigerator is
level so the pan does not overflow.
If the lights do not work:
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Have you checked your home’s main fuses or
circuit breaker box?
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 4.)
If a bulb is burned out:
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See instructions for changing light bulbs on
page 8. Use appliance bulbs only.
If the motor seems to run too much:
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Is the condenser free of dust and lint?
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On hot days, or if the room is warm, the motor
naturally runs longer.
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If the door has been opened a lot, or if a large
amount of food has been put in, the motor will
run longer to cool down the interior.
Remember:
Motor running time depends on different things:
number of door openings, amount of food stored,
temperature of the room, setting of the controls.
Your new refrigerator may be larger than your
old one so it has more space to be cooled. It also
has a regular freezer instead of a frozen food com-
partment. All this means better refrigeration and
may require more running time than your old one.
2. If you need assistance:..
Call ‘Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service’...
Whirlpool has a nation-
2
wide network of autho-
T&f1 olsy
rized Whirlpools” service
companies. Whirlpool
SERVrCE service technicians are
trained to fulfill the prod-
uct warranty and provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in your
area, call our COOL-LINE@ service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD - ELECTRlCAL APPLIANCES -
MAJOR-SERVICE L REPAIR MAJOR-REPAIRING A PARTS
OR
WASHING MACHIPIES. DRIERS
h IRONERS- SERVICING
WHIRLPOOL APPLIANCES
AUTHORlZEOWHlRLPOOLSERVICE
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