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f you need service or assistance,
we suggest you follow these five steps:
.
Before calling for assistance...
Performance problems often result from little things
: “1: can find and fix yourself without tools of any kind
!t your refrigerator will not operate:
s ts the electric cord plugged into a live circuit with
proper voltage? (See page 4.)
* Halve you checked your home’s maln fuses or clrcult
tjrea ker box?
= IF rhe Retrigerator Control ON?
It there is a rattling or jingling noise or unfamiliar
sounds:
* Is something on top or behind the retrlgerator making
raise when the refrigerator IS running?
* New features on your new refrigerator make new
s..iunds. You may be hearing air flowing from the fans,
tlrner clicks tor the defrosting cycle, or defrost water
srornlng in the defrost pan.
rf your ice maker will not operate:
a Fias the freezer had enough time to get cold? With a
xw refrigerator, this might take overnight.
a 1: the signal arm ON.. in the down position?
3 !5 t?e water valve turned on3 Is water getting to the Ice
maker?
ri there is water in the defrost pan:
b
T!?I~
!s normal in hot, muggy weather The pan can
even be half full. Make sure the refrigerator
IS level so
+he pan does not overblow.
It the light does not work:
* tiuve you checked your home’s main fuses or clrculi
area ker box?
* is the power supply cord plugged into a live clrcult
with the proper voltage3 (See page 4.)
if a bulb is burned out:
= See instructions for changing light bulbs on page 6
.ise appliance bulbs only
if the motor seems to run too much:
% ,s the condenser free of dust and lint?
c :Jn hot days, or if the room
IS
warm, the motor naturally
iuns longer.
l
f the door has been opened a lot, or if a large amount
31 rood has been put In, the motor will run longer to
zooI down the interior
Remember: Motor running time depends on different
things. number of door openings, amount of food
stored. temperature of the room, setfing of the controls,
And your new refrigerator may be larger than your
old one so it has more space to be cooled. It also has a
regular freezer instead of a frozen food compartment
AI1 this means better refrigeration and may require
more running time than your old one.
2.
If you need assistance?..
Call Whirlpool COOL-LINE’ service assistance tele-
phone number. Dial free from anywhere in the U.S.:
I-000-253-1301
and talk with one of our trained Consultants. The Con-
sultants can instruct you in how to obtain satisfactory
operation from your appliance or, it service is neces-
sary, recommend a qualified service company in your
area
3.
If
you need service:..
~,idCd
2
Whirlpool has a’nationwide network
of franchised TECH-CARE’ service
TefTCARE
companies. TECH-CARE service
technicians are trained to fulfill the
FRANCHISED SERYICE
product warranty and provide after-
warranty service, anywhere in the United States. To IO-
cate TECH-CARE service in your area, call our COOL-
LINE service assistance telephone number (see Step 2)
or look in yourtelephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRKAL APPLIANCES-
MAJOR -SERVICE B REPAIR
MAJOR-REPAIRING I PARTS
OR
(V~IIALPOOL APDLIANCFS
WHIRLPOOL APPLIANCES
iRAN:‘YISEnTECH~CAilE bERVlCE
FRANCHISED TECH CARESC3VICI
\bH\',Cb Cli1,,'\\,i- \f,.HI ,C‘i;C O~,,'\.\,fi.5
t-ZStWCE(O
XYZSERVICE CO
'23MAPLE
999 9994
123 MAPLE
999 9999
OR
WASHING MACHINES, DRYERS
8 IRONERS - SERVlClNG
'WdRLPOOLAPPLlANCES
k9ANCHISEDTtCH-CAllt SERVICE
4. If you have a problem?..
Call our COOL-LINE service asslstance telephone
number (see Step 2) and talk with one of our Consul-
tants, or it you prefer, write to,
Mr Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022
5.
If you need FSP’
replacement parts?. .
FSP’ is a registered trademark of Whirlpool Corpora-
tlon for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 2 above or call the Whirlpool COOL-LINE service
assistance number in Step 3
*It you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information iS
needed in order to better respond to your request tOr
assistance.
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