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If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself wlthout tools of any kind.
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live circuit
with the proper voltage? [See page 4 )
l
Have you checked your home’s main fuses or circuit
breaker box?
l
Is the Refrigerator Control turned ON?
If there is a rattling or jingling noise, or other un-
familiar sounds:
l
Is something on top or behind the refrigerator mak-
ing noise when the refrigerator IS running?
l
New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water draining into the defrost pan
If your ice maker will not operate:
l
Has the freezer had enough time to get cold’ With a
new refrigerator, this might take overnlght
l
Is the signal arm ON
tn the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
l
In hot, muggy weather, this IS normal The pan can
even be half full Make sure the refrigerator
IS
level so
the pan doesn’t overflow.
If the light does not work:
l
Have you checked your home’s main fuses or circuit
breaker box3
l
Is the power supply cord plugged into a live circuit
with the proper voltage7 (See page 4.)
If a bulb is burned out:
l
See instructionsforchanging light bulbson page6
Use appliance bulbs only.
If the motor seems to run too much:
l
Is the condenser, behind the refrigerator, free of dust
and lint’
l
On hot days. or If the room IS warm. the motor natu-
rally runs longer
l
If the door has been opened a lot, the motor WIII run
longer to cool down the Interior.
Remember: Motor running time depends on dif-
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls
And, your new refrigerator may be larger than your
old one so it has more space to be cooled It also has
a regular freezer instead of a frozen food compati-
ment All this means better refrigeration and may re-
quire more running time than your old one
2. If you need assistance*...
Call Whirlpool COOL-LINE%ervice assistants
telephone number. Dial free from:
Continental U.S.
. . . . . . . . . . . . . (800) 253-130’
Michigan . . . . . . . . . . . . . . . . . . . . (800) 632-224:
Alaska & Hawaii
. . . . . . . . . . . . (800) 253-112’
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company
in
your area
I
3.
If you need service*...
3
franchised TECH-CARE”
YEif1 01
Service Companies.
TECH-CARE service
r /
technlclans are trained
to fulfill the product
7-&&w&E
warranty and provide
after-warranty service,
FRANCHISED SERVICE
anywhere in the United
States. To locate TECH-
CARE service in your area, call our COOL-LINE sewice
assistance telephone number [see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE .4 REPAIR no
MAJOR- REPAIRING 6 PARTS
Whirlpool has a na-
tionwide network of
“”
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
I
SERVICE COMPA ,h’/.i:.S
SERVICE COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple 999~9999
123 Maple 999.9999
OR
WASHING MACHINES. DRYERS
6 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISE0 TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999.9999
4. If you have a problem*...
Call our COOL-LINE sewice assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or If you prefer, write to:
Mr. Stephen E. Upton, Sr Vice President
Whirlpool Corporation
AdminIstrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please provide:
model
number, serial number, date of purchase, and a com-
plete description of the problem. This information
IS
needed In order to better respond to your request
for
assistance.
FSP 15 o registered trademark of Whirlpool
Corporation for qualIly ports took for this symbol
ot quality whene\
ier you need 0 replacement par1
for your Whirlpoo
I appliance FSP replacemen
ports WIII flf
rlght and work rlght because they are
made to the some exacting spec~flcat~ons used
IO build every new Whtrlpool appliance
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