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If You Need Service Or Assistance
We suggest you follow
these five steps:
2. If you need assistance!..
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If electricity goes off:
Learn how long power will be off by calling the
power company.
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If service is to be interrupted 24 hours or less,
keep freezer closed. Most food will stay frozen.
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If service is to be interrupted longer than 24
hours, do this:
1. Remove all unfrozen food and store in a
frozen food locker.
OR...
2. Place 2 Ibs. (0.9 kg) of dry ice in freezer for
every cu. ft. of freezer space. This will keep
foods frozen for 2 to 4 days. Wear gloves to
protect your hands from dry ice burns.
3. If neither food locker storage or dry ice is
available, use or can perishable food at once.
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The length of time food will stay frozen depends
on several factors. For instance: a full freezer will
remain cold longer than a freezer partially filled.
And a freezer full of meat will stay cold longer
than a freezer filled with baked goods. Also, if the
food still contains ice crystals, it may be safely
refrozen, although the quality and flavor may be
affected. Use this food as soon as convenient. If
the condition of the food is poor or is in any way
questionable, it is wise to dispose of it.
If freezer stops running:
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Check to see if power cord is plugged into
the outlet.
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Check fuse box or circuit breaker.
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Check electric company for a power failure.
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Be sure Temperature Control is turned ON.
If motor seems to run too long :
1. If large amounts of unfrozen food have been put
into the freezer, motor will run longer.
2. On hot summer days or if room is hot, motor will
run longer to provide correct amount of cooling,
3. Is the condenser free of dust and lint?
4. Check to see that there is enough air circulation
space above and in back of the freezer.
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
3. If you need service:..
Whirlpool has a nationwide
network of franchised
1 TECH-CARE@ Service
Companies. TECH-CARE
( LI&i45CE /
service technicians are
trained to fulfill the product
warranty and provide after-warranty service, any-
where in the United States. To locate TECH-CARE
service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look
in your telephone directory Yellow Pages under:
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our
consultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
5. If you need FSP” replacement parts’...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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