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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our toll-free telephone number for help or
calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or a
circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion andlor
ventilation air to the range is
blocked.
SOLUTION
Plug the power cord into a live circuit with
proper voltage. (See Installation Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas supply.
(See Installation instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and around
range.
The oven will
The Oven Selector is not turned
Turn the Oven Selector to the desired
not operate
to BAKE or BROIL. setting.
A delayed stat-i time has been set. Wait for the start time to be reached.
The Oven Temperature Control is Turn the Oven Temperature Control to a
not turned to a temperature temperature setting.
setting.
The automatic MEALTIMERTM
Set the MEALTIMERTM clock correctly. (See
clock is not set correctly. “Using the automatic MEALTIMER clock” on
page 16.)
The Stop or Start Time Knobs for If a delay start or stop is not desired, the
the automatic MEALTIMER clock Stop and Start Time Knobs must be turned
are not set at the correct time of to the correct time of day. Turn knobs till they
day. pop out.
Burner fails
The power cord is not plugged
to light
Plug the power cord into a live circuit with
into a live circuit with proper proper voltage. (See Installation Instructions.)
voltage.
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power failure,
manually light burners (see page 8).
Burner ports are clogged.
Clean with a straight pin (see page 24).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see page 24). If
are uneven
this fails, call an authorized Roper service
technician for service.
continued on next page
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