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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the power outlet properly wired and polarized? Try
another outlet to check for proper wiring and polarity.
■ Is the power supply cord unplugged? Plug into a properly
grounded 3 prong outlet.
■ Has a household fuse been blown or has the circuit
breaker tripped? Replace the fuse or reset the circuit.
■ Is the main or regulator gas shutoff valve in the off
position? See Installation Instructions.
■ Is the range properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly? Push in knob before
turning to a setting.
■ Are the burner ports clogged? On sealed burner models,
see “Sealed Surface Burners” section. On open burner
models, see “Surface Burners” section.
■ Is the pilot light out? Light the surface burner pilots. (See
“Pilot Lights” section.)
Surface burner flames are uneven, yellow and/or noisy
■ Are the burner ports clogged? On sealed burner models,
see “Sealed Surface Burners” section. On open burner
models, see “Surface Burners” section.
■ On models with caps, are the burner caps positioned
properly? See “Sealed Surface Burners” section.
■ Is the burner damaged? On models with caps, look for
warped cap. Place cap, flat side down, on a flat surface. If
cap wobbles noticeably, it is warped. Place cap on different
burner for further check of warping. Replace warped cap.
Contact a trained repair specialist if the condition does not
improve.
■ Is the air/gas mixture correct? Contact a designated
service technician to check the air/gas mixture, or see the
Installation Instructions.
■ Is propane gas being used? The appliance may have been
converted improperly. Contact a trained repair specialist.
Surface burner makes popping noises
■ Is the burner wet? Let it dry.
Cookware not level on cooktop
■ Is the range level? Level the range. (See the Installation
Instructions.)
■ Is the proper cookware being used? Use cookware with a
flat bottom. (See “Cookware” section.)
Excessive heat around cookware on cooktop
■ Is the cookware the proper size? Use cookware about the
same size as the surface cooking area, element or surface
burner. Cookware should not extend more than 1" (2.5 cm)
outside the cooking area.
Oven will not operate
■ Is the power outlet properly wired and polarized? Try
another outlet to check for proper wiring and polarity.
■ Is this the first time the oven has been used? Turn any one
of the surface burner knobs on to release air from the gas
lines.
■ Is the oven temperature control knob set correctly? See
“Cooktop/Oven Temperature Controls” section.
■ Is the main or regulator gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.
Oven makes muffled ticking noise when in use
■ This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.
Oven burner flames are uneven, yellow, or noisy
■ Is propane gas being used? The appliance may have been
converted improperly. Contact a trained repair specialist.
■ Is the air/gas mixture correct? Contact a designated
service technician to check the air/gas mixture or see the
Installation Instructions.
Cooktop cooking results not what expected
■ Is the proper cookware being used? See “Cookware”
section.
■ Is the control knob set to the proper heat level? See
“Cooktop/Oven Temperature Controls” section.