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If you need service or assistance,
we suggest you follow
these four steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools of
any kind:
If nothing operates:
l
Is the oven correctly plugged into a live circuit
with the proper voltage? (See page 20.)
l
Have you checked the main fuse or circuit
breaker box?
If the microwave oven will not run:
l
Is the timer set?
l
If the Temperature Probe is being used, is it plug-
ged tightly into its socket?
l
Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
If the microwave cooking times seem too long:
l
Is the electric supply to your home low or lower
than normal? Your electric company can tell
you if the line voltage is low.
l
Is the Cook Power set correctly?
l
Are you allowing for more time when cooking
more food at one time?
If the display shows the time counting down but
the oven is not cooking:
l
Is the oven door closed completely?
l
Is the oven in a standing time between QUICK
DEFROST and COOK. (See page 9.)
l
Have you set the controls as a kitchen timet?
If you do not hear the Programming lone
[page 16):
l
Is the command correct’?
l
Has the tone been cancelled?
If the fan seems to be running slower than
usual:
l
Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If there has been a power interruption, the Dis-
play will show 88:88. Reset the clock (page 6).
if the microwave oven turns off too soon or not
soon enough when using the probe:
l
Is at least % of the probe in the food?
l
Is the probe tip in the center of the food?
l
Is the probe touching bone or fat?
l
Have you allowed roasts to stand for a few min-
utes after cooking to equalize temperature?
l
Is the probe plugged tightly into its socket?
l
Is the Cook Power set correctly?
l
Is the Probe Temperature set correctly?
2. If you need assistance?..
Call the Whirlpool COOL-LINE* service as-
sistance telephone number. Dial free from:
Continental U.S. . . . . . . . . . (800) 253-1301
Michigan
. . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you on how to obtain
satisfactory operation from your appliance or, if
set-vice is necessary, recommend a qualified
service company in your area.
3.
If you need setice?..
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE ’ serv-
ice Companies.
TECH-CARE service
technicians are
trained to fulfill the
product warranty
and provide after-
warranty service, anywhere in the United States.
To locate TECH-CARE service in your area, call
our COOL-LINE set-vice assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR- SERVICE L REPAIR
OR
MAJOR- REPAIRING L PARTS
WHIRLPOOLAPPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESERVICE
FRANCHISEDTECH-CARESERVICE
.St:RI’IC t. f‘O.MP4.YIE.S
.SERVICE (‘O.UP.4.VIES
XYZSERVICE CO
XYZSERVICE CO
123 Maple
999~9999 123 Maple.. 999~9999
OR
WASHING MACHINES, DRYERS
6 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESERVICE
.St:RVIC‘E (‘OMP.4 k’1E.S
XYZSERVICE CO
123 Maple 999.9999
4. If you have a problem?..
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of
our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 U.S. 33 North
Benton Harbor, Ml 49022
‘If you must call orwrite, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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