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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
I? nothing operates:
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 26).
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Have you checked the electric company for
a power failure?
If the microwave oven will not run:
l
Is the timer set?
l
If the Temperature Probe is being used, is it
plugged tightly into its socket?
l
Is the door firmly closed and latched?
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Did you touch START?
l
Did you follow the directions exactly?
If the microwave cooking times seem too
long:
l
Is the electric supply to your home low or
lower than normal? Your electric company
can tell you if the line voltage is low.
l
Is the Cook Power at the recommended
setting?
l
Are you allowing for more time when cooking
more food at one time?
If the display shows a time counting down but
the oven is not cooking:
l
Is the Minute Timer in use?
l
Is the oven door closed completely?
l
Is the oven in standing time between QUICK
DEFROST and COOK I? [See page 12.)
If you do not hear the Programming Tone
(page 61:
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Is the command correct?
l
Has the tone been cancelled?
If the fan seems to be running slower than
usual:
l
Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal rooin temperature.
If there has been a power interruption, the
Dlrplay will show 88:88. Reset the clock
(page 6 1.
If the microwave oven turns off too soon or not
soon enough when using the probe:
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Is at least 1/3 of the probe in the food?
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Is the probe tip in the center of the food?
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Is the probe touching bone or fat?
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Have you allowed roasts to stand for a few
minutes after cooking?
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Is the probe plugged tightly into its socket?
l
Is Cook Power set correctly?
l
Is the Probe Temperature set correctly?
2. If you need
assistance%.
Call Whirlpool COOL-LINE@ service as-
slstance telephone number. Dial free from
anywhere in the U.S.:
l-800-253-1301
and talk with one of ourtrained Consultants. The
Consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
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