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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance...
2. If you need assistance?..
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If nothina operates:
Call Whtrlpool COOL-LINE’ service assistance tele-
phone number. Dial free from anywhere In the U.S.:
l-800-253-1301
and talk with one of our trained Consultants. The Con-
sultants can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in your
area.
- -
l
Is the power supply cord plugged into a live circuil
with the proper voltage? [See page 29.)
l
Have you checked your home’s main fuses or circuit
breaker box?
l
Have you checked the electric company for a power
failure?
It the microwave oven will not run:
l
Is the timer set?
l
If the Temperature Probe is being used, is it plugged
tightly into its socket?
l
Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
If the microwave cooking times seem too
long:
l
Is the electric supply to your home low or lower than
normal? Your electric company can tell you if the line
voltage is low.
l
Is the Cook Power at the recommended setting?
. Are you allowing for more time when cooking more
food at one time?
If the Display shows a time counting down but the oven
is not cooking:
l
Is the Minute Timer in use?
l
Is the oven door closed completely?
l
Is the oven in standing time between QUICK DEFROST
and COOK? [See page 15.)
If you do not hear a Programming Tone (page 6):
l
Is the command correct?
9 Has the tone been cancelled?
If the fan seems to be running slower than usual:
l
Has the oven been stored in a cold area? The fan will
run slower until the oven warms up to normal room
temperature.
It there has been a power interruption, the Display will
show BB:88. Reset the Clock (page 6).
If the microwave oven turns off too soon or not soon
enough when using the probe:
l
Is at least Ya of the probe in the food?
l
Is the probe tip in the center of the food?
l
Is the probe touching bone or fat?
l
Have you allowed roasts to stand for a few minutes
after cooking?
l
Is the probe plugged tightly into its socket?
l
Is the Cook Power set correctly?
* Is the Probe Temperature set correctly?
3.
If you need service?..
Whirlpool has a nationwide network
7 of franchised TECH-CARE” service
companies. TECH-CARE service
&&CARE 1 technicians are trained to fulfill the
FRICICH~SEDSEnV~CE .J product warranty and provide after-
warranty service, anywhere in the United States. To lo-
cate TECH-CARE service in your area, call our COOL-
LINE service assistance telephone number (see Step 2)
or look in your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
MAJOR-SERVICE 8 REPAIR
ELECTRICAL APPLIANCES-
MAJOR-REPAIRING 8 PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISEDTECH-CAQESERVILE FRANCHISEOTECH-CARESERVICE
.‘iEKl’,~‘E c O.M,Y \ ,EI .stt?i ,c KC O.W,‘\.Vii;.S
XYZSERVICECO XYLSERVICE CO
'23MAPLE 9% 9999 123MAPLE
999 9999
OR
WASHING MACHINES, DRYERS
8 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESF?VlCE
,\,~.11,',('6 c ,,\,/'A ?,F,.i
XYZSERVICE CC
123 MAPLt Y99 %9Q
4. If you have a problem?..
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022
Please include a daytime phone number in your
correspondence.
5.
If you need FSP”
replacement parts?..
FSP; is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
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