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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. However, you may still
need assistance or service. When calling our Consumer Assistance Center (in U.S.A.) or your
authorized lnglis Limited Appliance Service company (in Canada) for help or calling for
service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The unit is not wired into a
live circuit with proper
voltage.
A household fuse has blown
or a circuit breaker has
tripped.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The
surface
A household fuse has blown
Replace household fuse or reset
units will not
or a circuit breaker has
circuit breaker.
operate
tripped.
You are not setting the
Push control knobs in before turning
control knobs correctly.
to a setting.
Control knob(s)
You are not pushing in
Push control knob(s) in before
will not turn
before turning.
turning to a setting.
Cooking results
The cooktop is not level.
Level cooktop. (See Installation
are not what
Instructions.)
you expected
The recipe has never been
Use onty tested recipes from a
tested or is not from a
reliable source.
reliable source.
The pan used is not the type
or size recommended in the
recipe.
Refer to a reliable cookbook for
recommended pan type and size.
Cooking utensil does not fit
the surface unit being used.
Pan should be the same size or
slightly larger than surface unit being
used.
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