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If You Need Assistance Or
service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not
Plug the power cord into a live circuit
plugged into a live circuit with
with proper voltage. (See Installation
proper voltage. Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
The oven will
not operate
The Oven Selector is not
Turn the Oven Selector to BAKE or
turned to BAKE or BROIL.
BROIL.
The Oven Temperature
Turn the Oven Temperature Control
Control Knob is not turned to Knob to a temperature setting.
a temperature setting.
The surface
A household fuse has blown
Replace household fuse or reset
units will not
or a circuit breaker has
circuit breaker.
operate
tripped.
Surface units are not plugged
Plug surface units in all the way. (See
in all the way.
“Replacing” on page 19.)
The control knobs are not
Push control knobs in before turning
being set correctly.
to a setting.
Control
You are not pushing in before
Push control knob(s) in before turning
knob(s) will not
turning.
to a setting.
turn
continued on next page
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